Shipping policy

We understand how exciting it is to receive something new, and we take great care when preparing every order.

Orders are generally processed within 2–5 business days after payment has been successfully confirmed. Processing times do not include weekends or public holidays. During sales, holidays, product launches, or other busy periods, additional processing time may be required.

Once your order has shipped, you will receive a confirmation email with tracking information whenever tracking is available. Please allow 24–72 hours for the shipping carrier to update the tracking status.

Estimated delivery times may vary depending on your location, selected shipping method, carrier operations, weather conditions, customs processing, and other circumstances outside our control. Delivery dates provided during checkout are estimates and cannot always be guaranteed.

Please review your shipping address, apartment number, postal code, and contact information carefully before completing your purchase. We are not responsible for delays or losses caused by incorrect or incomplete shipping details.

For shipping assistance, contact support@oldsoulclothingco.com.