Refund policy

We want you to feel confident every time you shop with us. If your purchase doesn't meet your expectations, we're here to help make the process as simple and fair as possible.

If you wish to request a return, please contact us within 14 days of receiving your order. Returned items must be unused, unworn, unwashed, and in their original condition with all tags and packaging included. Items that show signs of wear, damage, washing, alterations, or misuse may not qualify for a refund.

For hygiene and safety reasons, certain personal-use items, clearance products, gift cards, and final sale items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the return is the result of our error. Original shipping charges are non-refundable unless required by applicable law.

Once your returned item has been received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

If you have any questions regarding returns or refunds, please contact support@oldsoulclothingco.com.